Blog list

7 Oct
Job Vacancy

Vacancy – Office Manager

We’re Hiring!

*THIS POSITION IS NOW FILLED*

Full-Time Position

Dereham, Norfolk

£ – depending upon experience

We’re recruiting – due to early retirement we’re seeking to fill this vacancy and looking for an individual with good commercial experience, strong  office management skills and a desire to work in a fast-growing family-run business that’s really going places.

This Job Role includes

  • General Office Management & Coordination
  • Customer Account Management & Support
  • Supporting Directors and Leading Staff
  • Customer Service Queries, Support, Billing, Pricing, etc.
  • Generating New Business Quotes, Following-up Proposals
  • Stock Orders and Supplier Management
  • Elements of Purchase Order and Sales Ledger Management

Please review this website to learn more about FLEETSense, what we do and services we provide.

 

Essential Skills –

Practical Commercial Experience – Working to deadlines and core Service Standards

High-level Communication Skills – dealing at Director Level, via Telephone, Email and Post

Good Literacy and Numeracy – solid working-knowledge of MS Word, Excel, Outlook

Knowledge of Salesforce would be a significant advantage

Confidence and Competence in managing a small team of dedicated colleagues

Diligence and serious commitment to supporting Directors of a fast-growing technology-based service provider

 

Additional

Any practical knowledge of the transport industry, fleet logistics or similar would be a major advantage.

 

We are seeking immediate placement for this role and will be interviewing in the Dereham area.

If you are looking for a challenging role, feel you meet the requirements and would like to apply, please send your CV, by email to –

Nial Adams – mail@nialadams.com

 

NB. We are not accepting enquires from Recruitment Agencies – thank you

7 Sep
fs-logo-tall-colour

Independent Tracking is now FLEETSense

FLEETSense – The New Name for Independent Tracking

Welcome to our new brand launch –

Since opening our doors in 2008 we’ve enjoyed being part of the huge growth in emerging technology and solutions for the Transport industry.

As we’ve continued to expand our knowledge and skill-base we’ve also widened our offering at the request of you, our clients. Although originally dedicated to delivering vehicle tracking solutions we now encompass Fleet Management, Vehicle Security, Remote Worker Management and more.

For this reason we felt it was time to rebrand our business, giving more focus to our wider range of ‘common sense’ solutions that make transport and fleet management more efficient and profitable.

So we’re delighted to welcome you to FLEETSense, the new brand for Independent Tracking. We’re the same business, same independent operation and same skilled team with a family-led management, all focused on delivering a personal and professional service.

PRESS RELEASE –

“Independent Tracking, the telematics and transport-management specialist based in Dereham, Norfolk, launches a new brand to reflect a widening portfolio of specialist service and solutions for the logistics and transport sector.

Independent Tracking was formed by Tom and Sally Dickerson in 2008 to provide vehicle tracking solutions, working in partnership with global brand-leader TomTom. Reaching out to a wide audience of logistics clients the company focused on delivering vehicle tracking and monitoring solutions to the commercial transport sector.

Over recent years, as the industry continued to grow Independent Tracking expanded the range of solutions to meet growing needs of Fleet Managers, Transport Operators, Operations Managers and others with fleet management requirements…”

Read The Full Press Release Now

 

1 Aug
tomtom telematics

Tomtom Telematics – Leading the Way

TomTom Telematics tops 400,000 vehicles subscribed to its Software as a Service

Tomtom vehicle tracking solutions have proved to be the industry choice. with Tomtom reporting record numbers of vehicles using this advanced technology.

(more…)

22 Apr
CAA selects TomTom

Claims management specialist selects TomTom

CAA selects TomTom fleet management technology

News Release from TomTom Telematics – 18 Mar 2014

Claims management specialist CAA has selected TomTom as its preferred fleet management technology supplier to help its customers reduce accidents and their associated costs.

WEBFLEET incorporates crash detection technology which sends automatic notifications to CAA as soon as incidents occur. This is expected to reduce claims costs by up to 60 per cent, keeping a lid on motor insurance premiums.

WEBFLEET gives us the ability to receive First Notification of Loss (FNOL) at the earliest possible opportunity on behalf of our insurers, brokers and direct clients. This means our claims department is equipped with the information needed to process claims more quickly, said CAA director Simon Bennett. By using TomTom technology our clients can share valuable insights on driver behaviour. This will enable us to work with them on risk analysis and to advise them on steps to improve their risk profile.

Claims Management Specialist CAA selects TomTom

Vehicle and driving performance data from WEBFLEET will also help CAA’s fleet customers reduce fuel consumption and improve safety standards by profiling drivers’ behaviour and providing live driver feedback. This will enable them to set performance benchmarks and target driver training where it is most needed.

Thomas Becher, Vice President, Business Development, TomTom Business Solutions, added: TomTom is in a unique position to be able to supply the depth of data required to shape the future of insurance and risk management. CAA has used this data to underpin a forward-thinking approach and offer a superior service to customers.

Content Posted with permission of TomTom Telematics – FLEETSense is an Approved TomTom Reseller

22 Apr
job-flow-nav

New Firmware Release for TomTom PRO Devices

Time to Update – New firmware for your TomTom PRO Devices

The new firmware 12.103 for the TomTom PRO product range is now available. In addition to improving the overall performance and the stability of the TomTom PRO, various bug fixes have been implemented with the latest application release. Furthermore, the Shortest Route in the Route planning preferences has been reintroduced.

TomTom PRO Tracking DevicePlease click the link for the release notes – this will open the PDF in your browser – Open Now

In order to update your device you will need to connect it to your computer and start the MyDrive application. If you have not connected your device for sometime you may also be offered a map update. Please note that the speed of your internet connection will determine the length of time that these updates take to process.

About MyDrive from TomTom –

MyDrive helps you manage the contents, maps and services of your TomTom PRO navigation device, as well as giving you access to the TomTom community. It is a good idea to frequently connect your navigation device to MyDrive, to ensure you always have the latest updates.

If you require assistance with MyDrive, or advice on updating your device, please call us on 0345 459 4998 or complete the contact form and we will call you back.

7 Apr
tomtom-renamed

TomTom Business Solutions renamed

TomTom Business Solutions renamed to TomTom Telematics

SaaS platform WEBFLEET will be the company’s leading product brand for the fleet management market

31 March 2014
TomTom today announced that its business unit dedicated to providing fleet management and vehicle telematics services has been renamed to TomTom Telematics.

The new name reflects its strong position in providing Telematics Software as a Service (SaaS). The SaaS platform, WEBFLEET is the company’s premiere product that helps businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency.tt image

Quick to implement and easy to use, WEBFLEET can be incorporated with a range of software and hardware, enabling companies to make smarter decisions and keep moving towards their business goals.

The fleet management market is expanding rapidly. We are focused on maintaining our strong growth in this sector through innovation and the development of strategic partnerships, commented Thomas Schmidt, Managing Director, TomTom Telematics. WEBFLEET will continue to help companies achieve higher standards of efficiency, customer service and corporate responsibility, added Schmidt.

12 Feb
supporting-driver-safety

Supporting Driver Safety

Real-time feedback for better, safer driving

Your drivers may be on the road, but they’re still under your care. So how can you help them drive safely when they’re out of sight? And with consideration for your fuel bills and the environment?

Every fleet operator, transport manager and logistics business has a requirement to take driver safety seriously. This doesn’t simply apply to those operating HGV or LGV but also applies to those in cars, such as sales executives.

WEBFLEET OptiDrive from TomTom gives you the tools you need to promote safe and efficient driving from the office. And Active Driver Feedback gives your drivers the information they need to take better care of themselves and your vehicles.

Read the PDF data sheet here

 

12 Feb
corp-responsibility

Addressing Tracking Objections

Vehicle tracking: the road map for a happy workforce

Fleet management technologies can deliver a wealth of business benefits, from boosting productivity and driving efficiencies to meeting legal obligations and improving customer service.

Employees, however, can feel threatened by change, particularly by new technology – and all the more so when their activities behind the wheel are being monitored. For this reason addressing tracking objections is vital.

So how should vehicle tracking be introduced to your fleet, and any privacy concerns from staff allayed? Get it right and everyone will be buying into a system that will improve operational processes, employees’ working lives and the company’s bottom line.

Get it wrong, and it will be met with resistance and its potential will never be realised.

Read the full report here

 

 

12 Feb
job-flow-nav

Improving Customer Service

Using Technology to improve Customer Service

A company is only as strong as its reputation. Good, punctual, customer service is consequently one of the most essential ingredients to business success.

For a company with a mobile workforce, fleet management technology will enable it to effectively plan its operations and road journeys to optimise customer communications and service delivery.

Being able to manage your customer service standards with a remote workforce is now much easier with advanced technology. Ensuring driver standards are maintained and being able to keep an accurate record of where vehicles are in your fleet can be a major advantage.

It can assist with disputes, false or fraudulent customer claims and provide vital evidence in more serious cases.

The following white paper considers how travel time-based planning tools provide the solution to improved customer satisfaction and customer retention.

Read the full White Paper on Customer Service for Transport Businesses now