Blog list

31 Jan
Snap-on adopts Maxoptra from FLEETSense

Snap-on transforms vehicle fleet with Maxoptra from FLEETSense

Maxoptra Software Diagnosis Service Improvements for Snap-on

Published: London, 24 January 2019 –

 

Snap-on has transformed its field maintenance service with Maxoptra real-time scheduling and routing software. Integrated with TomTom Telematics provided by FLEETSense, Maxoptra provides Snap-on Diagnostics & Equipment, a division of the company that revolutionised the tool industry nearly 100 years ago, with an end-to-end service management solution.

The dynamic service management software is helping customer service agents plan and communicate around 40,000 visits a year to garages and service workshops across the UK and Ireland.

Operating within strict Service Level Agreements, Snap-on engineers install, service, repair and calibrate equipment used for vehicle diagnostics, air conditioning, tyre balancing and MOT and emission testing.

“Before Maxoptra we had little visibility of our mobile operation,” commented Dave Gisborne, UK Aftercare Manager at Snap-on Diagnostics & Equipment.

“Engineers planned their own schedules and routes and we couldn’t tell our customers when an engineer was coming. As a result, the planning of urgent breakdown calls and ad-hoc visits could be time consuming.”

Snap-on adopts Maxoptra from FLEETSensePrior to the implantation of Maxoptra, each of Snap-on’s forty-one home based engineers would receive their routine call list, via their Mobile Service device, at the start of the week. It was the individual’s responsibility to schedule, route and complete around thirty-five jobs and respond, when required, to ad-hoc breakdown requests.

Customer service agents, operating out of a state-of-the-art control centre in King’s Lynn, could only access an engineer’s current and past locations using the TomTom WEBFLEET solution. This meant that customer queries asking when an engineer would be onsite couldn’t be easily answered.

The responsive scheduling of urgent breakdown requests could also take multiple calls between the agent, engineer and client.

Using Maxoptra, service agents now have a complete view of each engineer’s schedule. They can instantly see where the engineer is, when they arrive on-site and were they are due next.

Availability for breakdown calls can assessed remotely based on location and current workload and up to eighty percent of breakdown calls are now allocated an ETA at first point of contact.

“Maxoptra has given us visibility of our most important resource – our engineers!” continued Gisborne. “We have reduced the number of calls required to book or confirm an appointment and we are routinely achieving service level metrics to point of fix, not just first touch, of more than 9 out of 10 across the operation. Our customer feedback for breakdown calls is also averaging more than ninety percent.”

 

ABOUT MAXOPTRA –

Maxoptra delivers cloud-based delivery management and route optimisation solutions that meet the needs of both small and large fleet operators.

Maxoptra has been proven to improve customer service, deliver daily savings and facilitate business growth for big names such as Sofology, JCB and Sharps.

Maxoptra also prides itself on supplying innovative and cost effective solutions to today’s small distribution and service fleet operators running anything from less than five, to 100+ vehicles.

Through its advanced technology and flexible pricing model Maxoptra brings the delivery service benefits, commonly associated with B2C giants, to small and medium B2C and B2B operators.

 

Your Next Step –

If you’re looking for a solution that gives control, flexibility and ease of use, be that Vehicle Tracking, Telematics or Camera Systems, let’s talk about your business and how we can help.

As independent specialists we work closely with our carefully selected partners and clients to recommend solutions that we are confident will make a tangible difference.

Call us on 0345 459 4998, or email [email protected]

 

 

Published in association with our Partners at Maxoprta. All text and image rights acknowledged – 2019

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16 Dec
Maxoptra

Maxoptra Case Study – Natures Menu

The Power of TomTom WEBLEET and Maxoptra Route Scheduling

Discover how one FLEETSense customer found a winning combination

Published: March 2018

This case study explains how the leading Tracking and Telematics system from TomTom has been integrated with a powerful and dynamic route scheduling software to create an uneatable combination. Find out how one FLEETSense client has benefited from smart technology.

About The Client – Natures Menu

Champions of Raw Feeding since 1981

Founded in 1981 as a small family business called Anglian Meat Products, Natures Menu began producing Biologically Appropriate Raw Foods (BARF) for pets. Initially Natures Menu was selling a limited range to breeders, with products prepared and packed by hand.

Over time and with encouragement from existing clients, the product range gradually increased and the selection of meats sourced from local specialists encompassed Irish beef, Lincolnshire rabbit and Welsh lamb.

A Great British Brand

Today, Natures Menu is Europe’s leading expert on raw and natural dog and cat food offering a huge range of complete and balanced meals as well as the traditional minces that founded the business nearly forty years ago.

With sales of natural pet food growing by nearly 30% last year the Norfolk-based Crufts sponsor is about to open a brand new £14m manufacturing plant to deal with increasing demand and to deliver new innovation to the market.

Honesty is the Best Policy

Natures Menu believe in honesty – honest products, honest prices and honest services – which is why Natures Menu selects, purchases, processes, packs and transports all products using Natures Menu vehicles and Natures Menu people.

However, in 2012 the company was at a critical point in its growth. Operating between 15 and 20 vehicles from its headquarters in rural Norfolk the daily planning of deliveries was being done manually – using a map and pins.

The realisation dawned that if recent growth was to be sustainable and repeatable, automation of the daily delivery planning was essential. Having completed an extensive review of available routing and scheduling solutions Natures Menu concluded that Maxoptra was the best and most effective solution available.

“At the time we selected Maxoptra, it was technically the best and the most cost effective solution on offer, and, in our opinion, continues to be so,” Chris Warden, Operations Manager

Business Critical

Natures Menu has now been using the Maxoptra cloud-based delivery routing and scheduling solution for more than five years, during which time the company has grown exponentially and has seen a fourfold increase in the size of its delivery fleet.

The company now makes around 150,000 temperature controlled deliveries per-annum operating around 60 vehicles in the UK, from four different depots, making, on average, a delivery every minute.

Each day orders are automatically exported from the company’s Enterprise software into Maxoptra, where intelligent route planning and
optimisation features are used to auto-plan around 600 deliveries to retailers and consumers’ home addresses.

“The daily planning of B2B and B2C deliveries would be very difficult without Maxoptra.”

Taking Pride

Natures Menu takes pride in its delivery service with friendly drivers, an own branded temperature controlled fleet and vehicle to freezer service.

Underpinned by Maxoptra, customers are given a two-hour delivery window and can track the progress of their order by calling customer service and, now, via an online track and trace service.

Based on more than 3,000 Feefo (an independent online review system) customer reviews Natures Menu consistently score highly with recent ratings of 4.8 out of 5 and 97%.

Customer comments include:

“Delivery was excellent and prompt.”

“Quick, efficient with good communication/updates.”

“Fantastic, great products and fast delivery!”

“Marvellous food – Superb prompt home delivery.”

“Easy ordering, able to pick a date – and been given a two hour window for the delivery.”

“Fast, simple, delivery on time.”

“I love the fact I have a delivery slot time.”

“Maxoptra has really benefitted our operational efficiency in the supply chain and without it we would definitely need additional planning staff and more vehicles.”

About Maxoptra –

Easy to use, affordable and highly customisable, the Maxoptra routing and scheduling system helps companies to do more business with the same resources at a lower operational cost. Having an open API makes it an ideal complement to any telematics, WMS and CRM solution.

As a subscription-based SaaS solution, Maxoptra is accessible 24/7 from any web browser worldwide; meaning every new release of functionality is immediately available to subscribers with no additional charge or upgrade cost.

Your Next Step –

Could this approach benefit your business? Are you looking to scale up your operations? Want to streamline your systems and processes?

If you’re looking for a solution that gives control, flexibility and ease of use, let’s talk about your business and how we can help.

As independent specialists we work closely with our carefully selected partners and clients to recommend solutions that we are confident will make a tangible difference.

Read more about Maxtoptra and watch a short video HERE.

Call us on 0345 459 4998, or email [email protected]

 

 

Re-published with kind permission from our Partners at Maxoptra. All rights acknowledged – 2018

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