Blog list

12 Feb

Addressing Tracking Objections

Vehicle tracking: the road map for a happy workforce

Fleet management technologies can deliver a wealth of business benefits, from boosting productivity and driving efficiencies to meeting legal obligations and improving customer service.

Employees, however, can feel threatened by change, particularly by new technology – and all the more so when their activities behind the wheel are being monitored. For this reason addressing tracking objections is vital.

So how should vehicle tracking be introduced to your fleet, and any privacy concerns from staff allayed? Get it right and everyone will be buying into a system that will improve operational processes, employees’ working lives and the company’s bottom line.

Get it wrong, and it will be met with resistance and its potential will never be realised.

Read the full report here



12 Feb

Improving Customer Service

Using Technology to improve Customer Service

A company is only as strong as its reputation. Good, punctual, customer service is consequently one of the most essential ingredients to business success.

For a company with a mobile workforce, fleet management technology will enable it to effectively plan its operations and road journeys to optimise customer communications and service delivery.

Being able to manage your customer service standards with a remote workforce is now much easier with advanced technology. Ensuring driver standards are maintained and being able to keep an accurate record of where vehicles are in your fleet can be a major advantage.

It can assist with disputes, false or fraudulent customer claims and provide vital evidence in more serious cases.

The following white paper considers how travel time-based planning tools provide the solution to improved customer satisfaction and customer retention.

Read the full White Paper on Customer Service for Transport Businesses now


4 Feb

Reducing Fleet Fuel Costs

Simple ways to save on fleet fuel costs

– A white paper produced by tomtom – vehicle tracking solutions from FLEETSense

Rising fuel costs are a major consideration, if not the most important, for fleet operators, mobile and on-road services. Controlling and managing these costs can be achieved through a number of means.

The most appropriate way for businesses to tackle fuel costs, and their bottom line impact, is to introduce technology systems that provide the tools to instigate operational and behavioural changes encouraging fuel-efficient driving.

The following white paper considers the challenges faced and how this can be achieved.

Read the full research report now


4 Feb

Driver Duty of Care

Your obligations for Driver Duty of Care

A whitepaper produced by TomTom – business solutions for vehicle tracking from FLEETSense.

Workplace Health and Safety Regulations and Duty of Care (DoC) obligations have become increasingly important, particularly for companies that operate fleets of vehicles which are considered as places of work under UK law.

While, for some, DoC has either been ignored or treated as an additional unwelcome administrative burden, many companies have found addressing their legal requirements has been a blessing in disguise.

What is Duty of Care?

The law, including various road traffic acts and regulations, requires employers to develop Health and Safety (H&S) policies to minimise the risks to the health and wellbeing of employees while at work – this is a company’s Duty of Care.

Read the full whitepaper report now



4 Feb
Commercial Sales Fleet Small

Driver Behaviour Study

Logistics Market Research: An exploration of business driver behaviour

Market Research by TomTom – Vehicle Tracking Solutions from FLEETSense. 

The financial, legislative and human impact of driving behaviour among mobile workers can be considerable. Consequently, improvement of driver performance now represents a significant business challenge.

There is an increased recognition of this fact, thanks to the efforts of energy and road safety charities, government organisations and solutions providers in raising awareness. But the extent to which companies and drivers have acted on this remains unclear.

This study explores and assesses the behaviours and current attitudes of European light commercial vehicle drivers. The research reveals that many mobile workers are not driving in the most fuel efficient manner and are prepared to compromise road safety. All the while there is considerable scope for businesses to reverse this potentially very costly conduct.

Only 21 per cent of companies currently provide training to help employees drive more safely and efficiently, while only 23 per cent use technology to monitor driving performance.

The final analysis considers why there is a need to strategically address a fundamental element of fleet driver behaviour.

Read the full research report now


4 Feb
fleet driver productivity

Boosting your driver productivity

Getting more from your fleet with enhanced driver productivity

– A best practice guide from TomTom – Tracking Systems for your business from FLEETSense

“Too much to do and too little time to do it in? It’s a familiar challenge, especially for businesses facing ever-increasing competition. For a business with a mobile workforce, making the team work as efficiently as possible becomes critical to commercial success.

This TomTom best practice guide shows you how technology can help your business to reduce time spent travelling, time spent on administration, and time spent communicating. So you can do more, in less time…”

Read the full article now