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25 Apr
webfleet order optimisation

Get Three Months Free Order Optimisation for WEBFLEET

Test-Drive the New Order Optimisation Feature for WEBFLEET from TomTom

This dynamic new WEBFLEET feature automatically optimises your sequence of orders in just one click, helping you to –

  • Plan and schedule easier and faster
  • Provide accurate ETAs to your customers
  • Reduce mileage, admin and fuel costs

Even better – You can claim a Free 3-Month Trial – Read on for more details of how to claim*

More Jobs Done – Happier Customers

webfleet best in classThat’s what we all want, right? Sometimes juggling every part of your business can feel like herding cats. Getting the right driver and vehicle (as well as goods or stock) to the right place at the right time is a major challenge.

Factor in roadworks, traffic issues, weather conditions and short-notice changes to the schedule and you have a real challenge on your hands. This not only soaks up huge amounts of admin time (not to mention the extra gray hairs it causes), you’ll also know how quickly you can see your fuel costs can increase and profits get squeezed.

That’s why the clever people at TomTom Telematics have developed an brand new feature that works with your WEBFLEET management system.

WEBFLEET, TomTom Telematics’ award-winning fleet management solution, simplifies and improves the management of your work orders, helping you and your team to:

  • Do more orders
  • Free up time so you can give customers more attention
  • Provide more precise time slots to customers
  • Stay flexible in planning and adapt to the unexpected
  • Reduce time spent on administration

Find out how this new feature can put you back in control and make running your delivery or service schedule a breeze –

DOWNLOAD AND VIEW THE NEW BROCHURE HERE

Get your Free 3-Month Trial on this new feature for WEBFLEET –

webfleet order optimisationWe’d like to invite you to grab this opportunity to get your hands on a Free Trial of this new WEBFLEET feature.

To find out how this could benefit you, if you’re currently using fleet telematics, TomTom, or other wise, and what your specific needs are, please take a moment now to contact us through this page and we’ll call you back to discuss all the details.

This trial offer is open to all customers, current users of WEBLEET, those already using any of the TomTom PRO 5/7/8 Driver Terminal devices, as well as those who are completely new to the system. It is limited to 25 vehicles and once per customer.

See For Yourself –

 

 

Your Next Step –

If you’re looking for a solution that gives control, flexibility and ease of use, be that Vehicle Tracking, Telematics, let’s talk about your business and how we can help.

As independent specialists we work closely with our carefully selected partners and long-standing Certified Partners of TomTom Telematics.

Call us now on 0345 459 4998, or email [email protected]

 

 

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31 Jan
Snap-on adopts Maxoptra from FLEETSense

Snap-on transforms vehicle fleet with Maxoptra from FLEETSense

Maxoptra Software Diagnosis Service Improvements for Snap-on

Published: London, 24 January 2019 –

 

Snap-on has transformed its field maintenance service with Maxoptra real-time scheduling and routing software. Integrated with TomTom Telematics provided by FLEETSense, Maxoptra provides Snap-on Diagnostics & Equipment, a division of the company that revolutionised the tool industry nearly 100 years ago, with an end-to-end service management solution.

The dynamic service management software is helping customer service agents plan and communicate around 40,000 visits a year to garages and service workshops across the UK and Ireland.

Operating within strict Service Level Agreements, Snap-on engineers install, service, repair and calibrate equipment used for vehicle diagnostics, air conditioning, tyre balancing and MOT and emission testing.

“Before Maxoptra we had little visibility of our mobile operation,” commented Dave Gisborne, UK Aftercare Manager at Snap-on Diagnostics & Equipment.

“Engineers planned their own schedules and routes and we couldn’t tell our customers when an engineer was coming. As a result, the planning of urgent breakdown calls and ad-hoc visits could be time consuming.”

Snap-on adopts Maxoptra from FLEETSensePrior to the implantation of Maxoptra, each of Snap-on’s forty-one home based engineers would receive their routine call list, via their Mobile Service device, at the start of the week. It was the individual’s responsibility to schedule, route and complete around thirty-five jobs and respond, when required, to ad-hoc breakdown requests.

Customer service agents, operating out of a state-of-the-art control centre in King’s Lynn, could only access an engineer’s current and past locations using the TomTom WEBFLEET solution. This meant that customer queries asking when an engineer would be onsite couldn’t be easily answered.

The responsive scheduling of urgent breakdown requests could also take multiple calls between the agent, engineer and client.

Using Maxoptra, service agents now have a complete view of each engineer’s schedule. They can instantly see where the engineer is, when they arrive on-site and were they are due next.

Availability for breakdown calls can assessed remotely based on location and current workload and up to eighty percent of breakdown calls are now allocated an ETA at first point of contact.

“Maxoptra has given us visibility of our most important resource – our engineers!” continued Gisborne. “We have reduced the number of calls required to book or confirm an appointment and we are routinely achieving service level metrics to point of fix, not just first touch, of more than 9 out of 10 across the operation. Our customer feedback for breakdown calls is also averaging more than ninety percent.”

 

ABOUT MAXOPTRA –

Maxoptra delivers cloud-based delivery management and route optimisation solutions that meet the needs of both small and large fleet operators.

Maxoptra has been proven to improve customer service, deliver daily savings and facilitate business growth for big names such as Sofology, JCB and Sharps.

Maxoptra also prides itself on supplying innovative and cost effective solutions to today’s small distribution and service fleet operators running anything from less than five, to 100+ vehicles.

Through its advanced technology and flexible pricing model Maxoptra brings the delivery service benefits, commonly associated with B2C giants, to small and medium B2C and B2B operators.

 

Your Next Step –

If you’re looking for a solution that gives control, flexibility and ease of use, be that Vehicle Tracking, Telematics or Camera Systems, let’s talk about your business and how we can help.

As independent specialists we work closely with our carefully selected partners and clients to recommend solutions that we are confident will make a tangible difference.

Call us on 0345 459 4998, or email [email protected]

 

 

Published in association with our Partners at Maxoprta. All text and image rights acknowledged – 2019

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6 Dec
Dublin Coach - All Rights Acknowledged

Dublin Coach Adopt Mantis Live Vehicle Cameras

Dublin Coach lead the way in Passenger Safety with MANTIS Live

Discover how this transport business tackled rising insurance claims the smart way

Published: December 2018

 

The Company –

Dublin Coach has been an industry leader in the transport sector since they first began their service operation in 2008. Since then, they have developed multiple services nationwide whilst always maintaining the company slogan of providing ‘Quality in Transport’.

The fleet of high-end coaches are easily recognised by their fresh distinctive green livery. Being prompt, luxurious and affordable, are key elements of their business ethos, and from their extensive list of available journeys, they show true commitment to providing a high standard of customer service.

MANTIS are a leading provider of Vehicle CCTV and Transport Telematics within the UK and Ireland. Dealing with customers from SME to Blue Chip Companies across all sectors, Mantis have won industry awards for Customer Service and Road Safety.

Simplicity Group, the developers of the MANTIS CCTV System, were the supplying company for this project.

FLEETSense, an Official Distributor and Installer for Mantis Vehicle Camera Systems, working in close partnership with the Mantis team at Simplicity Group. We’re also award-winning Gold Partners of TomTom Telematics, world-leaders in Fleet Management Solutions.

We’re always aiming to keep our customers up to date, we provide leading solutions and ultimately improve business efficiency with state-of-the-art automotive technology.

The Challenge –

Dublin Coach - All Rights AcknowledgedDublin Coach have a fleet of over 100 coaches, ranging from single deck, double deck, tourers, bendy buses and even vintage Routemaster buses. Running bus services is a highly competitive business with tight margins and the need to constrain costs being paramount.

For Dublin Coach the problems are further compounded by the raise in insurance claims and cash-for-crash scams. They needed a solution that could both help to prevent accidents and prove when they were not at fault which would ultimately keep their drivers safer and insurance costs to a minimum.

Being responsible for a large number of people every minute of the day, increases the chance of larger insurance claims, making it vital that they receive a reliable solution. Together, the company aims to be prompt, reduce fuel costs, increase public safety and decrease insurance claims.

The business also wanted to find an effective way to manage vehicle tracking, helping to plan routes, control and view live data, as well as cut waste in fuel costs, driver’s hours and back-office admin.

The Solutions –

Tackling the requirement for reliable and effective vehicle tracking first, TomTom LINK 510 was fitted, plotting the position of each vehicle and transmits it back continuously to the traffic office in Dublin where staff can see the precise location of each bus in real time and know if it is running to schedule or not.

Buses running ahead of schedule could leave people stranded and late running could result in late arrival. This can lead to complaints and even claims for the cost of alternative travel arrangements. So solid, reliable and timely data is needed.

Dublin Coach chose the TomTom Fuel Management system, as the business felt fuel could be saved by improving driver behaviour and reducing excess idling. This system enables the company to manage the fleet 24 hours a day.

Driver behaviour improvement is completed by bringing into place a new driver scheme, with TomTom Opti-Drive 360 scoring drivers based upon speeding, idling, harsh driving and fuel consumption. This encourages a healthy competition among drivers to promote safer driving.

The Telematics system calculates the speed at which the coaches travel and which helps to reduce incidents of speeding. This creates a safety benefit as well as helping to reduce fuel consumption and maintenance downtime. Occasionally coaches break down and when this happens the telematics system can pinpoint its position, speeding up the arrival of assistance.

Road closures can also occur and may require a diversion route. The system identifies any deviation allowing the traffic office to keep passengers better informed.

The TomTom Telematics Pro 8275 Truck driver terminals on Touring buses, use live traffic information to predict accurate ETAs. This in turn has assisted Dublin Coach to reduce delay significantly.

Safety is a huge concern, so alerts for door and luggage compartment openings were installed, increasing the safety of the public and their belongings.

Watching Them, Watching You –

Running advanced Vehicle Telematics in tandem with Vehicle Cameras is a powerful combination, offering safety, protection and much higher standards of driver and road safety.

MANTIS Vehicle Camera SystemsIn addition, with the ability to put the Mantis HD 1080p Multi-Camera Systems in their single and double-decker buses, it meant that Dublin Coach are now protected from any further false insurance claims and accusations. In return, giving the driver more security and confidence when on the road.

The latest cameras systems from Mantis provide state-of-the-art technology that is far advanced of the typical ‘dash-camera’. Presenting a host of powerful features these camera systems can provided full 360-degree camera views for maximum safety. Even more impressive is that this data can be live-streamed from each vehicle and viewed in real time from the transport manager’s base.

This high-quality real-time video means Dublin Coach can now monitor all activity on their vehicles, maintaining better safety and security for all concerned; be that drivers, passenger customers, as well as other road users and the general public.

Maintaining full Legal Compliance is also key for every Transport Business. With TomTom’s Tachograph Manager, Tachographs are now downloaded remotely providing analysis, driver infringement letters and help Dublin Coach to forecast when breaks are required.

This reduces admin and streamlines the tachograph process. Compliance is made easy with this system, making sure deadlines are met as well as saving valuable working time.

Summary –

Taking practical and professional ownership of the challenges, and working in partnerships with the specialists, Dublin Coach has demonstrated not only its commitment to safety and security needs but also a focus on efficiency and eco-friendly fleet management.

John O’Sullivan, Managing Director of Dublin Coach said –

“TomTom Telematics has become a critical tool for reducing fuel consumption, encouraging good driver behaviour and aiding us with our Tachograph compliance.

The Telematics system has undoubtedly improved the availability of our coach services allowing us to make more informed decisions and speedily resolve any issues.

By integrating Mantis vehicle CCTV solution in our Coaches, it has increased the protection of our passengers and drivers, as well as proving any false insurance claims. Mantis have certainly given our company a leading edge in this competitive environment.”

 

Your Next Step –

 Are you looking to reduce risks and costs? Wasting fuel and drowning in paperwork but struggling to find a way to reduce this?

Or perhaps you’re tired of fending off spurious insurance claims for road traffic incidents? 

If you’re looking for a solution that gives control, flexibility and ease of use, be that Vehicle Tracking, Telematics or Camera Systems, let’s talk about your business and how we can help.

As independent specialists we work closely with our carefully selected partners and clients to recommend solutions that we are confident will make a tangible difference.

Call us on 0345 459 4998, or email [email protected]

 

 

Published in association with our Partners at Simplicity Group, creators of MANTIS Live. All text and image rights acknowledged – 2018

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4 Sep
Corporate Solutions Logistics - Cutting Fuel Costs with FLEETSense

FLEETSense Customer Cuts 8.1% Fuel Costs

How We Helped Corporate Solutions Cut 8.1% On Fuel Costs

FLEETSense delivers real results with partners TomTom Telematics and BP

 

Published: September 2018

 

 

An innovative fuel and driver management solution from TomTom Telematics and BP delivered by FLEETSense has helped logistics specialists Corporate Solutions to cut fuel costs by 8.1%.

The Company

Bespoke warehousing and distribution services Birmingham-based logistics specialists Corporate Solutions provide bespoke warehousing and distribution services for some of the UK’s largest retailers, including Smurfit Kappa, Lidl and Vax.

corporate solutions logistics fuel saving with TomTom from FLEETSenseThe company runs a fleet of 100 44 tonne HGVs, fulfilling 60,000 temperature controlled and ambient deliveries and travelling 10 million miles every year – with less than 4% empty running.

‘We are passionate about technology at Corporate Solutions,’ says Stuart Payne, Commercial Director. ‘It lies at the heart of our client offering, allowing us to reduce distribution costs and carbon footprint while improving service.’

The Challenge

Our client presented a key issue they wanted to tackle, cutting costs and reducing admin workflow. Painstaking and laborious; checking the validity of fuel card activity was proving very time-consuming and both accuracy and effectiveness were limited.

‘Before we moved to the integrated solution, the accounts and operations team had to literally check thousands of individual fuel card transactions manually every year for accuracy,’ explains Stuart. ‘It was a painstaking and laborious process and one still prone to human error, despite the effort involved.’

The Solution

FLEETSense installed the TomTom Telematics WEBFLEET solution across the fleet in 2014, the company decided to enhance the service by introducing BP FleetMove Pro.

The new integrated approach combines vehicle location, fuel consumption, driver behaviour and vehicle maintenance data from TomTom WEBFLEET, with BP fuel card information to give full visibility of how fuel is being used across the entire fleet in one, easy-to-use interface.

Data is updated every 15 minutes and delivered via one convenient single software interface, with no need to download any spreadsheets.
Putting a stop to fraud As the software shows fuel levels alongside vehicle location and transactions, it helps to identify potential fuel card misuse or fraud.

‘Now we automatically get fuel card exception reports which highlight at a glance if there is an anomaly which might indicate fraudulent card use,’ says Stuart.

This could be an employee filling up with fuel in excess of their vehicle fuel tank’s capacity, topping up before the corresponding mileage has been driven or using their card to buy fuel when the relevant vehicle is at a different location. In each case, Stuart’s team will get an alert via email or text and it will appear as an anomaly case in the reporting.

MPG up by 9.2%, cutting fuel costs by 8.1%

Driving behaviour scores are calculated by WEBFLEET’s integral OptiDrive 360 functionality, which gives drivers in-cab feedback and advice on a number of key indicators affecting fuel efficiency, including speeding, idling, sudden braking and harsh steering.

Together with mpg figures, the score forms the foundation for the company’s driver bonus scheme, with drivers rewarded for safer and more efficient performance on the road.

The company’s commitment to improving driving style has reaped notable rewards. The average OptiDrive score has improved from 8.2 to 9.1 over 2 years, helping to push mpg performance across the fleet up by 9.2% and to cut fuel costs by 8.1%.

Powerful insights into why and how fuel is being used Being able to compare how employees are driving with how they are using their fuel card is also highlighting the reasons behind fuel usage patterns. A low mpg, for example, might be attributable to journeys in built-up locations, or it might be caused by harsh, inefficient, driving which needs addressing through the company’s ongoing driver training programme.

WEBFLEET alerts will also notify Stuart when any of the dashcam cameras are no longer working, helping to plug any evidence gaps for insurance claims.

Taking control of where drivers fill up Integration with the incumbent routing and scheduling system means that, as well as sending order and route instructions to each driver terminal, Stuart will soon be able send his drivers directions to the most appropriate BP stations on each route to help them get the best fuel deals.

‘Once again we’re able to prove, with cast-iron stats, that by deploying the right technology in the right way, we can help our clients make tangible savings, in terms of real-time operating costs and admin tasks’ said Tom Dickerson, MD of FLEETSense.

 

FLEETSense is an independent Fleet Management specialist, as well as Gold Partner of TomTom Business and Telematics Division. If you’re looking for ways to drive your business talk with us.

 

Your Next Step –

 Are you looking to reduce risks and costs? Wasting fuel and drowning in paperwork but struggling to find a way to reduce this?

If you’re looking for a solution that gives control, flexibility and ease of use, let’s talk about your business and how we can help.

As independent specialists we work closely with our carefully selected partners and clients to recommend solutions that we are confident will make a tangible difference.

Call us on 0345 459 4998, or email [email protected]

 

 

Published in association with our Partners at TomTom Telematics. All rights acknowledged – 2018

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6 Sep

Calidus Solutions from OBS

OBS Logistics, in Partnership with FLEETSense

Introducing Two Advanced Software Solutions for the Transport Industry

CALIDUS TTM –

The TTM system provides a consolidated view which allows the logistics team to monitor the progress of orders, vehicle trips and individual deliveries.

Reporting tools highlight delivery issues in real time so that the logistics team can take steps such as re-routing of trips, or proactively notifying customers of delays.

Any delays or problems are identified early and can be handled proactively, which helps to avoid penalties for missing allocated delivery time-slots, and add to improve customer service by proactively contacting the customer to inform them of unexpected delays.

Time spent looking into where an order is and when it is likely to arrive is substantially reduced, which means the customer service staff, transport and warehouse managers are free to focus on other areas.

 

CALIDUS ePOD –

CALIDUS ePOD is a proof of delivery/work completion solution for companies involved in the movement of goods and can also extend to companies that provide services such as onsite maintenance, installation and repair.

Mobile devices such as PDAs or Smartphones are used to provide the driver with work instructions and to record and track his daily activity schedule.

The primary benefit of this is to capture arrival and departure times, services provided and an electronic proof of delivery or collection.

 

READ THE FULL NEWS RELEASES –

CALIDUS TTM – Integrated Delivery Tracking Portal

CALIDUS ePOD – Electronic Proof of Delivery

OBS VeHUB – Release Notes

 

OBS Post Headers Image

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4 Feb

Boosting your driver productivity

Getting more from your fleet with enhanced driver productivity

– A best practice guide from TomTom – Tracking Systems for your business from FLEETSense

“Too much to do and too little time to do it in? It’s a familiar challenge, especially for businesses facing ever-increasing competition. For a business with a mobile workforce, making the team work as efficiently as possible becomes critical to commercial success.

This TomTom best practice guide shows you how technology can help your business to reduce time spent travelling, time spent on administration, and time spent communicating. So you can do more, in less time…”

Read the full article now
View PDF

 

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