Dublin Coach lead the way in Passenger Safety with MANTIS Live
Discover how this transport business tackled rising insurance claims the smart way
Published: December 2018
The Company –
Dublin Coach has been an industry leader in the transport sector since they first began their service operation in 2008. Since then, they have developed multiple services nationwide whilst always maintaining the company slogan of providing ‘Quality in Transport’.
The fleet of high-end coaches are easily recognised by their fresh distinctive green livery. Being prompt, luxurious and affordable, are key elements of their business ethos, and from their extensive list of available journeys, they show true commitment to providing a high standard of customer service.
MANTIS are a leading provider of Vehicle CCTV and Transport Telematics within the UK and Ireland. Dealing with customers from SME to Blue Chip Companies across all sectors, Mantis have won industry awards for Customer Service and Road Safety.
Simplicity Group, the developers of the MANTIS CCTV System, were the supplying company for this project.
FLEETSense, an Official Distributor and Installer for Mantis Vehicle Camera Systems, working in close partnership with the Mantis team at Simplicity Group. We’re also award-winning Gold Partners of TomTom Telematics, world-leaders in Fleet Management Solutions.
We’re always aiming to keep our customers up to date, we provide leading solutions and ultimately improve business efficiency with state-of-the-art automotive technology.
The Challenge –
Dublin Coach have a fleet of over 100 coaches, ranging from single deck, double deck, tourers, bendy buses and even vintage Routemaster buses. Running bus services is a highly competitive business with tight margins and the need to constrain costs being paramount.
For Dublin Coach the problems are further compounded by the raise in insurance claims and cash-for-crash scams. They needed a solution that could both help to prevent accidents and prove when they were not at fault which would ultimately keep their drivers safer and insurance costs to a minimum.
Being responsible for a large number of people every minute of the day, increases the chance of larger insurance claims, making it vital that they receive a reliable solution. Together, the company aims to be prompt, reduce fuel costs, increase public safety and decrease insurance claims.
The business also wanted to find an effective way to manage vehicle tracking, helping to plan routes, control and view live data, as well as cut waste in fuel costs, driver’s hours and back-office admin.
The Solutions –
Tackling the requirement for reliable and effective vehicle tracking first, TomTom LINK 510 was fitted, plotting the position of each vehicle and transmits it back continuously to the traffic office in Dublin where staff can see the precise location of each bus in real time and know if it is running to schedule or not.
Buses running ahead of schedule could leave people stranded and late running could result in late arrival. This can lead to complaints and even claims for the cost of alternative travel arrangements. So solid, reliable and timely data is needed.
Dublin Coach chose the TomTom Fuel Management system, as the business felt fuel could be saved by improving driver behaviour and reducing excess idling. This system enables the company to manage the fleet 24 hours a day.
Driver behaviour improvement is completed by bringing into place a new driver scheme, with TomTom Opti-Drive 360 scoring drivers based upon speeding, idling, harsh driving and fuel consumption. This encourages a healthy competition among drivers to promote safer driving.
The Telematics system calculates the speed at which the coaches travel and which helps to reduce incidents of speeding. This creates a safety benefit as well as helping to reduce fuel consumption and maintenance downtime. Occasionally coaches break down and when this happens the telematics system can pinpoint its position, speeding up the arrival of assistance.
Road closures can also occur and may require a diversion route. The system identifies any deviation allowing the traffic office to keep passengers better informed.
The TomTom Telematics Pro 8275 Truck driver terminals on Touring buses, use live traffic information to predict accurate ETAs. This in turn has assisted Dublin Coach to reduce delay significantly.
Safety is a huge concern, so alerts for door and luggage compartment openings were installed, increasing the safety of the public and their belongings.
Watching Them, Watching You –
Running advanced Vehicle Telematics in tandem with Vehicle Cameras is a powerful combination, offering safety, protection and much higher standards of driver and road safety.
In addition, with the ability to put the Mantis HD 1080p Multi-Camera Systems in their single and double-decker buses, it meant that Dublin Coach are now protected from any further false insurance claims and accusations. In return, giving the driver more security and confidence when on the road.
The latest cameras systems from Mantis provide state-of-the-art technology that is far advanced of the typical ‘dash-camera’. Presenting a host of powerful features these camera systems can provided full 360-degree camera views for maximum safety. Even more impressive is that this data can be live-streamed from each vehicle and viewed in real time from the transport manager’s base.
This high-quality real-time video means Dublin Coach can now monitor all activity on their vehicles, maintaining better safety and security for all concerned; be that drivers, passenger customers, as well as other road users and the general public.
Maintaining full Legal Compliance is also key for every Transport Business. With TomTom’s Tachograph Manager, Tachographs are now downloaded remotely providing analysis, driver infringement letters and help Dublin Coach to forecast when breaks are required.
This reduces admin and streamlines the tachograph process. Compliance is made easy with this system, making sure deadlines are met as well as saving valuable working time.
Taking practical and professional ownership of the challenges, and working in partnerships with the specialists, Dublin Coach has demonstrated not only its commitment to safety and security needs but also a focus on efficiency and eco-friendly fleet management.
John O’Sullivan, Managing Director of Dublin Coach said –
“TomTom Telematics has become a critical tool for reducing fuel consumption, encouraging good driver behaviour and aiding us with our Tachograph compliance.
The Telematics system has undoubtedly improved the availability of our coach services allowing us to make more informed decisions and speedily resolve any issues.
By integrating Mantis vehicle CCTV solution in our Coaches, it has increased the protection of our passengers and drivers, as well as proving any false insurance claims. Mantis have certainly given our company a leading edge in this competitive environment.”
Your Next Step –
Are you looking to reduce risks and costs? Wasting fuel and drowning in paperwork but struggling to find a way to reduce this?
Or perhaps you’re tired of fending off spurious insurance claims for road traffic incidents?
If you’re looking for a solution that gives control, flexibility and ease of use, be that Vehicle Tracking, Telematics or Camera Systems, let’s talk about your business and how we can help.
As independent specialists we work closely with our carefully selected partners and clients to recommend solutions that we are confident will make a tangible difference.
Call us on 0345 459 4998, or email [email protected]
Published in association with our Partners at Simplicity Group, creators of MANTIS Live. All text and image rights acknowledged – 2018