Improving Customer Service
Using Technology to improve Customer Service
A company is only as strong as its reputation. Good, punctual, customer service is consequently one of the most essential ingredients to business success.
For a company with a mobile workforce, fleet management technology will enable it to effectively plan its operations and road journeys to optimise customer communications and service delivery.
Being able to manage your customer service standards with a remote workforce is now much easier with advanced technology. Ensuring driver standards are maintained and being able to keep an accurate record of where vehicles are in your fleet can be a major advantage.
It can assist with disputes, false or fraudulent customer claims and provide vital evidence in more serious cases.
The following white paper considers how travel time-based planning tools provide the solution to improved customer satisfaction and customer retention.