“Before Maxoptra we had little visibility of our mobile operation,” commented Dave Gisborne, UK Aftercare Manager at Snap-on Diagnostics & Equipment.
Prior to the implantation of Maxoptra, each of Snap-on’s forty-one home based engineers would receive their routine call list, via their Mobile Service device, at the start of the week. It was the individual’s responsibility to schedule, route and complete around thirty-five jobs and respond, when required, to ad-hoc breakdown requests.
“Engineers planned their own schedules and routes and we couldn’t tell our customers when an engineer was coming. As a result, the planning of urgent breakdown calls and ad-hoc visits could be time consuming.”